ORDERS AND SHIPPING
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For standard shipping, we ship within 3 working days from order date, and it takes average 1-3 working days for our delivery partner to deliver the items to your doorstep.
If the item is on preorder/backorder, the shipping timeline will be dependent on when the product becomes available. More information will be available on the respective product pages.
*Do note that we are unable to guarantee a specific delivery date and time, and are not responsible for any delays caused by our delivery partner.
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A tracking link will be sent via email when your order shipment has been arranged.
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We are unable to process any cancellation of orders once placed.
If you wish to modify your order, please drop us an email at support@eartha.world Although we cannot guarantee this, we will happily do our best to modify as long as it has not been processed yet.
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In the unlikely event that you may have received a damaged product, kindly email to support@eartha.world with your order number and a photo of the damaged items. We will advise on the next steps after.
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Our packages are shipped plastic-free with our brand's mailer boxes and Kraft paper as fillers.
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We do not offer gift wrapping services. However, we'll be happy to include a brand pouch and card with a handwritten note in the delivery package. Simply include the note for your recipient under 'Is this a gift' section at the cart. Best of all, it's complimentary.
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Yes, we ship to selected countries via DHL. You can refer to the list of countries and shipping rates here.
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If you do not find your country at the checkout page, please drop us a message on the online chat, or email us at support@eartha.world and we will be able to assist you from there.
AROMATHERAPY RITUALS
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Our products are formulated and handcrafted mindfully in our studio based in Singapore.
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Certainly. We use only 100% pure essential oils globally sourced from suppliers committed to ethical practices. In addition, we strictly adhere to dilution guidelines to ensure the safety of our formulations for topical application. It is important to note that essential oils should not be ingested.
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Yes, we collaborate with suppliers who share the same ethos to ensure that every step of our production process from farm to rituals upholds vegan and cruelty-free standards.
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Each product page will indicate if the ritual is Pregnancy-Safe and Nursing-Safe. However, do consult your medical provider before usage.
Do refer to our Product Safety page and respective product pages for full information.
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Dogs — Each product page will indicate if the ritual is Pup-Safe.
Cats — We generally advise against usage of any essential oils as their body is unable to break down these oils and will be accumulated in their bloodstream, which may in turn cause toxicity.
HAIR ACCESSORIES
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Our Hair Clips are made from Cellulose Acetate, a plant-based, biodegradable material that exhibit durability, designed to stand the test of time.
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In the unfortunate event of any inherent defect in the Hair Clip that you've received, we offer 60-day warranty for all our Hair Accessories. If your purchase is made within the 60-day warranty period, please contact us at support@eartha.world with your order number and photos of the damage.
Visit this page for more information of our Hair Clip warranty.