Frequently Asked Questions

ABOUT EARTHA

  • Eartha is a Singapore-based wellness brand built around oil-based rituals for body, hair and space. Every product is formulated to do more than hydrated. We combine texture, scent, and intention to create something that feels worth returning to, every day.

  • Most wellness products ask a lot of you. Many steps, many products, many promises.

    Eartha is built around the opposite idea. A small number of thoughtfully formulated oils, each one versatile enough to fit into real life, and sensory enoguh to make you want to. We focus on how an oil feels to use, not just what it does on paper.

ORDERS AND SHIPPING

  • We process and ship orders within 3 working days. Once dispatched, delivery typically takes 1 to 3 working days to reach you.

    If any item is on preorder, the estimated timeline will be shown on the product page.

    Please note that while we do our best to get your order to you promptly, we are unable to guarantee a specific delivery date or time, and are not responsible for delays caused by our delivery partner.

  • A tracking link will be sent to your email once your order has been dispatched.

    If your parcel status is not updated after 3 working days, feel free to reach out at support@eartha.world.

  • Once an order is placed, we are unable to cancel it.

    If you need to make a change, email us at support@eartha.world as soon as possible and we'll do out best to help before it's processed.

  • We ship plastic-free. Your order arrives in an Eartha mailer box with Kraft paper as filler. No unnecessary packaging, nothing that doesn't need to be there.

  • We don't offer gift wrapping, but we do something we think is better.

    Every gift order comes with a brand pouch and a handwritten card with your personal note included, complimentary. Simply fill in your message under the "Is this a gift" section at checkout.

  • Yes, we ship to selected countries. You can refer to the list of countries and shipping rates here.

RETURNS AND EXCHANGES

  • Due to the nature of our products, we are unable to accept returns or exchanges.
    We recommend checking the full ingredient list and product details before purchasing.

    If you have any questions about whether a product is right for you, we're happy to help before you buy. Just reach out at support@eartha.world.

  • Please email us at support@eartha.world within 48 hours of receiving your order, with a photo of the damage. We'll make it right.

PRODUCTS AND USAGE

  • Most body oils focus on moisture but leaves a heavy finish that feels uncomfortable the moment you step outside, especially in Singapore's heat.

    Eartha's body oils are formulated specifically for warm, humid climates. They absorb quickly, hydrate without heaviness, and leave a subtle, lingering scent. Designed for how it feels to use, not just what it does.

  • Body oils work with your skin rather than sitting on top of it. Applied to damp skin after a shower, it seals in moisture and absorbs cleanly, leaving skin soft, hydrated, and with a natural glow. No pilling, no residue, nothing that feels uncomfortable in the heat.

  • For body, apply to damp skin after showering and allow it to absorb. A few drops go further than you think.

    For hair, work a small amount through mid-lengths and ends on damp or dry hair for softness and shine. For a deeper treatment, apply more generously before shampooing and leave on for at least two hours or overnight.

  • Daily, if it suits your routine. Most find them most effective right after showering, when skin and hair are most receptive. There's no right or wrong frequency. Use them when you need them.

  • Our oils are formulated to absorb cleanly into the skin without leaving a heavy residue. We recommend giving it a few minutes to settle before dressing. Once absorbed, it should not transfer onto clothing or fabric.

  • Yes, our products are designed to work together. You can layer them across body and hair as part of your ritual.

    The scents are intentionally balanced so they complement rather than compete with each other other.

  • Every product is formulated and handcrafted in small batches at our studio in Singapore.

SAFETY AND INGREDIENTS

  • All our products are scented exclusively with 100% pure essential oils.

    We never use synthetic fragrance.

  • Yes. We use only 100% pure essential oils, ethically sourced from trusted suppliers.

    Every formulation follows strict dilution guidelines to ensure they are safe for topical use. As with all essential oil products, they are for external use and should not be ingested.

  • Yes. From sourcing to formulation, every step of our process is vegan and cruelty-free. We work only with suppliers who share the same values.

  • Each product page indicates whether it is safe for pregnancy and nursing under the Product details section.

    As with any new product during pregnancy, we recommend consulting your healthcare provider before use. You can also visit our Product Safety and Care page for more information.

  • We recommend taking a few precautions, especially in households with sensitive animals.

    Pets are more sensitive to scent than humans, both synthetic fragrance and essential oils. While the concentration of essential oils in our body and hair oils is low, we suggest allowing the oil to fully absorb before close contact with your pet, and keeping them away from the area during application.

    If your pet has existing respiratory sensitivities, we recommend checking with your vet before use.We also advise against diffusing essential oils or fragrances in spaces with pets.

    If you'd prefer a fragrance-free option, our 0. Body Oil and 0. Hair Oil contain no essential oils and are a more comfortable choice for pet-friendly households.

BUNDLE AND SETS

  • Yes, our sets are thoughtfully paired and offered at a better value than purchasing items individually.

  • If you're new, The Prelude is a good place to start as it offers our signature oils in travel-sized option.