Shipping Policy

Local Orders

Complimentary shipping — Shipping fees will be deducted automatically from your cart upon reaching the minimum required amount. Please note that free deliveries entitlement are based on the final amount payable i.e. after deduction of vouchers and discounts.



Standard Shipping
5-8 working days from date of order

Next Day Delivery
Order by 12 PM the previous day for next business day delivery.

Rates

SGD 6
Complimentary for orders above SGD60

SGD 20
Complimentary for orders above SGD 200


International Orders

We ship all international orders via DHL, and are please to offer complimentary international shipping for all countries we ship to with orders SGD350 and above.

Countries

Zone 1
Malaysia

Zone 2
Hong Kong, Indonesia

Zone 3
Australia, New Zealand

Zone 4
United States

Rates (for orders below SGD 350)

SGD 30


SGD 50


SGD 60


SGD 70

Note:

Our international shipping rates do not include import tax, duties and custom fees, and these fees will be borne by the customer where applicable.

Kindly familiarise yourself with your country's laws and regulations before placing an international order, as we will not be responsible for the following:
- Parcels are refused due to high duties and taxes.
- Parcels unable to clear customs due to restrictions.
- Missing items due to customs confiscation.


Lost Parcels

Unfortunately, we cannot be responsible for lost packages where the order status has been registered as delivered. If your package is missing, please contact us immediately by using the contact form or writing in to support@eartha.world and we will begin an investigation with our courier partner to attempt to track down the package.

Please ensure your shipping address is accurate and that the delivery location is safe for contactless delivery. You can leave specific delivery instructions at checkout.


Returns and Exchanges

Return and Exchange Policy

We do not offer returns or exchanges on change of mind purchases.

In the unfortunate event that the items are damaged during transit, please contact us at support@eartha.world with proof of damage. We will gladly exchange damaged orders reported within 48 hours.